Document Actions

After sales service

Our after sales department is open 8.30am to 6pm Monday to Friday and 9.00am to 2pm on Saturdays.

We have a large team of fully trained personnel able to answer your call.

After sales telephone number: +44 (0) 1189336911

After sales fax: +44 (0) 1189869124

Or write to us at:   Baumatic Ltd
                               6 Bennet Road
                               Reading
                               Berks
                               RG2 0QX

AFTER SALES PERSONNEL

Baumatic recognises the importance of investing in customer care. Our training and standards reflect this to provide you with the best possible after sales service.

Our training manager, oversees engineer training with regular sessions held at our headquarters. He also attends calls with them to assess their competence, appearance and politeness.

All new customer care operatives receive a comprehensive induction course to welcome them. This course includes extensive product knowledge training, as well as controlling calls received from the consumer before being allowed to act independently.

After Sales Culture

The platinum service of customer care is a concept of embracing the customer seamlessly into a controlled logistical operation, capable of minimizing any disruption and inconvenience.

Baumatic’s investment in our after sales service has been immense. Headed by a team of dedicated professionals, stringent new guidelines are now in place to ensure a trouble free after sales operation.
The standard of after sales service is of paramount importance and essentially our managerial staff are of the highest calibre.

All engineers are qualified to CORGI and ACOPS requirements and wear corporate Baumatic clothing and carry identity cards at all times.

Certificate number 2724

EEE Producer registration number: WEE/CG0059TT

SPARE PARTS

Baumatic has its own internal spares department, capable of dispatching requested items for all Baumatic appliances.

If orders are placed before 1:30pm Monday to Friday, the required spare part or parts, will be dispatched the very same day!* Technically qualified staff ensure the department not only provides a full stock of all parts and components for dispatch, but also acts as a customer care agent for location and identification of the components required.

*Subject to availability

Spares telephone number