Conditions of Guarantee
Your new Baumatic appliance automatically comes with a 1 year parts and labour warranty. As testimony to our commitment to you, our valued customer, Baumatic will offer you a second year's labour and an additional 4 years' parts warranty absolutely free on certain products.
Registration must be returned to Baumatic within 28 days of purchase to qualify for the free 2nd year labour warranty and 4 years parts warranty.
Conditions of Warranty
Your appliance is automatically covered by warranty for 12 months for parts and labour from the date of purchase (the “Initial Warranty Period”). We will repair any defect that arises due to faulty materials or workmanship free of charge during this Initial Warranty Period.
In addition, your appliance is covered by a parts only warranty for a total of five years from the date of purchase, including the ‘initial warranty period’. Baumatic will provide the parts that are required to repair the appliance free of charge, provided that the parts are fitted by a Baumatic engineer.
You may extend the Initial labour Warranty Period free of charge to two years by registering with Baumatic within 28 days of the date of purchase of the appliance
If during the Extended Warranty Period or parts only warranty, the appliance fails and is considered uneconomical to repair (i.e. where the cost of the repair is greater than fifty percent of the value of a replacement appliance), Baumatic will offer you the opportunity to purchase the same or an equivalent model at a discounted price and this shall be your sole remedy.
Should any person other than an authorised representative of Baumatic attempt a repair to your appliance, the warranty will be invalid.
The warranty covers the appliance for normal domestic use only.
Any claims made under the terms of the warranty must be supported by the original invoice or bill of sale issued at the time of purchase.
This warranty applies to UK mainland and Northern Ireland only.
This warranty is transferable only with the written consent of Baumatic.
This Warranty does not cover:
In order to receive the best customer care for an extra 1 year labour and 4 years' parts guarantee free of charge, please ensure that you complete the warranty registration form within 28 days of purchase.
To register your appliance over the phone call 0118 933 6900
*lines are open Monday to Friday 8am-8pm. Calls may be recorded for quality control and training purposes.
In the unlikely event that something goes wrong with your Baumatic appliance, all you need to do is call the Baumatic Customer Care Department on 0118 933 6911.
Our trained consultants will assist you to help diagnose the problem and if need be arrange for a Baumatic engineer to call out to you.